Tech Calls to the Shop

[Cliff Ruggles]

Getting a LOT of free tech calls to the shop in recent months, and we just can NOT take that kind of call volume and get any work done.

Even worse, about 90 percent of the time the persons calling have bought cheap over the counter kits, or the junk they are pushing on Ebay and installed those parts, then asking us to crawl thru the phone and fix all the issues.

To top that off, when we recommend installing different or better parts, the same folks baulk on that deal and don't want to buy anything.

This is frustrating for both parties for sure.

First, we don't make any money to keep our doors open on these long/lengthy conversations.  I'd also add that keeping us on the phone hurts paying customers as we can't get their carburetors built or parts orders filled.

For this reason we are referring these callers either back to whom they bought the parts from, or to the website where they can post their questions and issues to get further assistance with them.

For those folks that are wanting to buy parts, or have bought parts and need assistance, let us know this when we take your call.  If you get an answering machine leave a detailed message that you want to purchase parts, or need help with parts you have purchased, and your name will go to the top of the call back list......thanks....Cliff

[Cliff Ruggles]

Once again I'm getting more Tech calls to the shop than we can handle.  It also looks like there are new "players" in the parts game, and folks are using their parts, then calling here to get the low down on why it's not working correctly, or what would be the correct tuning parts for their application, etc.

This puts us in a difficult situation for sure, asking us to provide only the "gravy" when you paid someone else for the "meat and potatoes".

If you decide to Google up parts, and select another company to provide them based on what you are doing, then it doesn't work as advertised, it's unreasonable to tie us up here for countless hours on the phone, or endless emails.  Probably best to go to where you bought the parts from and try to get them to crawl through the phone and fix your issues instead.

We absolutely will NOT get involved with these things, unless you plan on buying one of our kits and tuning parts set-up for EXACTLY what you are doing.  Then I know if it does NOT work well, then it's simply a fundamental issue someplace, and not related to the wrong gaskets, idle tubes, jets, metering rods, float, N/S size, accl pump or anything directly related to what was used for the build......Cliff